By making judicious technology choices, you can build conversational AI agents that deliver high-quality, personalised experiences throughout a customer’s journey with you. — As humans we always NEED something. Directions to a restaurant, to turn the light on in the living room from our bedroom, to book a taxi or a flight, to pay a bill in the middle of the night, or find the best insurance policy for a very specific situation…

Has the news of Microsoft’s acquisition of Nuance brought the topic of conversational AI into your boardroom? Conversational assistants are definitely a hot topic at the moment. And with pressure to join the voice-first revolution mounting, businesses are suddenly becoming acutely aware of the potential deficiencies of their data. What…

Whether you’re asking Alexa to turn up the volume on a favourite playlist or seeking your iPhone’s help with last-minute directions, AI technology makes our casual daily interactions with smart devices possible. But what is Conversational AI? Where does NLP fit in? …

At Alana, we’re creating the next generation of Conversational AI. We do this by employing some of the best engineering minds in AI and robotics, so we’re keen to keep an eye on and support the next great generation of engineers and developers. …

For someone battling loneliness at work, it only takes one person to make a real difference. But what’s to say that person has to be human? Homeworking is at a record high and ‘isolation’ and ‘social distancing’ are now part of our everyday vocabulary. It’s no surprise that the issue…

Remember the days when sending an auto email promising to respond to an enquiry in 2–3 working days was a benchmark for good service? Today, sending this response will leave your customer significantly less delighted. …

AI and big data are perfect companions, right? It’s indisputable that access to huge volumes of data allows AI assistants to deliver better, faster, more-accurate responses. But there are downsides too. For example, is this reliance on huge amounts of data sustainable or ethical? Probably not. And if you need…

Alana is a business driven by research, which means we’re inherently predisposed to look ahead. So, here we invite you to take a peek into our minds as we share our top 10 predictions for what’s likely to preoccupy the world of conversational AI this year and beyond. Confidential conversations Conversational AI…